Privacy Policy

Personal Information

Chifure Group (“the Group”) recognizes the importance of personal information and understands our responsibility to ensure it is kept safe. Therefore, we strive to protect the personal information we collect based on the policy outlined below.

*"Chifure Group" as used in this privacy policy refers to Chifure Holdings Corporation, Chifure Corporation, Azalea Corporation, and Elfen Sports Club Inc.

1. Compliance with Laws and Regulations

When handling personal information, the Group complies with laws, government guidelines, and other norms concerning the protection of personal information.

2. Collection, Use, and Provision of Personal Information

1)The Group only uses personal information to the extent necessary to carry out business and we have clearly defined the purposes for this usage. We collect and apply this information by lawful and fair means.
2)The Group does not provide or disclose personal information to third parties without said person’s consent except in cases where work needs to be entrusted to subcontractors to carry out the purpose for which the information was acquired, or where it is stipulated by laws and regulations.

3. Security Measures

The Group manages personal information in an appropriate manner and adopts measures required to prevent any loss, leakage, damage, or unauthorized access.

4. Management System

1)The Group assigns personnel to be in charge of personal information management, establishes systems to protect personal information, and makes continuous improvements.
2)We ensure that employees are aware and thoroughly understand the importance of personal information and our efforts to protect it.

5. Enquiries Concerning Personal Information

The Group handles enquiries concerning personal information and requests for its disclosure, revision, deletion, or other matters in an appropriate manner.

Handling of Personal Information

The Group strives to protect personal information and we ensure it is managed appropriately in accordance with laws, regulations, and the Group's internal regulations regarding the protection of personal information ("Group regulations").
Specifically, personal information is handled as outlined below.

1. Definition of Personal Information

In this privacy policy, “personal information” refers to any recorded information concerning a living person that can be used to identify said individual (including information that can be easily checked against other information to identify an individual). It includes name, date of birth, personal identification codes, and other information that has been entered into records (including documents, images, and electronic records) or expressed through speech, action, or in any other way.

2. Purposes for Using Personal Information

The personal information collected by the Group is used for the following purposes.
Furthermore, personal information is not used for any purpose beyond those stated below.

Type of Personal Information	Purpose
Personal information submitted through competitions, campaigns, and the like	•Selecting winners and delivering of products •Developing products and services •Notifying customers of products and services
Personal information of individuals participating in surveys and other research activities	•Contact as required by the research activity •Developing products and services •Notifying customers of products and services
Personal information of mail-order and online shopping customers	•Payment and settlement operations and delivering ordered products •Managing purchase histories •Developing products and services •Notifying customers of products and services
Personal information acquired at stores	•Providing products and beauty services •Notifying customers of products, beauty services, events, etc. •Contacting customers •Managing purchase histories •Developing products and services
Personal information of customers who contact the Group concerning enquiries and other matters	•Appropriate handling of the matter •Surveying customer satisfaction regarding how the matter was handled and products and services •Developing products and services •Notifying customers of products and services •Delivery of replacement products, etc.
Personal information related to disclosure requests, complaints, and other matters concerning personal information	•Investigation required to handle the request, complaint, or other matter •Confirming the individual concerned or their representative •Delivering a response and contacting as necessary
Personal information of individuals applying to work at the Group	•Executing recruitment activities and providing applicants with information •Selecting new employees •Managing prospective employees
Employee personal information	•Contact as required by business operations •Human resources management •Various procedures such as paying salaries and procedures related to welfare and social insurance •Human resources related matters such as analyzing turnover rates and employee resignations
Shareholder personal information	•Exercising voting rights and fulfilling obligations in accordance with laws and regulations •Providing information in accordance with the shareholder’s position •Management of shares and shareholders such as creating data required by laws and regulations
Business partner personal information	•Contact and the handling of matters as required by business operations
Personal information of civil servants, including representatives of supervisory agencies	•Acquiring necessary permissions •Reporting matters such as accidents and product recalls •Contact and information collection as required by business operations
Personal information of individuals using childcare facilities	•Registering children at childcare facilities •Contact as required by business operations
Personal information acquired through the sports business	•Selling tickets and goods •Developing tickets, goods, events, etc. •Notifying customers of tickets, goods, events, etc. •Responding to enquiries, requests, and other matters

3. Disclosure or Provision of Personal Information to Third Parties

The Group does not provide or disclose personal information to third parties except in the cases outlined below.

1) If the individual concerned has given consent
2) If it is stipulated by laws or regulations
3) If it is needed to safeguard a person’s life, safety, or property and it is impossible to gain the consent of the individual concerned
4) If it is specifically needed to improve public health or advance the healthy development of children and it is impossible to gain the consent of the individual concerned
5) If it is needed to cooperate with the execution of duties stipulated by laws or regulations by a governmental agency, local governmental agency, or individual commissioned by such agencies and gaining the consent of the individual might interfere with said execution of duties

4. Sharing of Personal Information

Under Article 23, Paragraph 5, Item 3 of the Act on the Protection of Personal Information, personal information collected by the Group and Group companies is shared as outlined below.

1)Scope of sharing
1. Chifure Holdings Corporation
2. Chifure Corporation
3. Azalea Corporation
4. Elfen Sports Club Inc.
2)Items concerning the sharing of personal data

Type and Details of Shared Personal Information		Purpose of Sharing	Users*
Personal information submitted through competitions, campaigns, and the like	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Selecting winners and delivering of products •Developing products and services •Notifying customers of products and services	Chifure Group 1
Personal information of individuals participating in surveys and other research activities	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Contact as required by the research activity •Developing products and services •Notifying customers of products and services	Chifure Group 1
Personal information of mail-order and online shopping customers	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Payment and settlement operations and delivering ordered products •Managing purchase histories •Developing products and services •Notifying customers of products and services	Chifure Group 2
Personal information acquired at stores	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Providing products and beauty services •Notifying customers of products, beauty services, events, etc. •Contacting customers •Managing purchase histories •Developing products and services	Chifure Group 2
Personal information of customers who contact the Group concerning enquiries and other matters	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Appropriate handling of the matter •Surveying customer satisfaction regarding how the matter was handled and products and services •Developing products and services •Notifying customers of products and services •Delivery of replacement products, etc.	Chifure Group 2
Personal information related to disclosure requests, complaints, and other matters concerning personal information	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Investigation required to handle the request, complaint, or other matter •Confirming the individual concerned or their representative •Delivering a response and contacting as necessary	Chifure Group 1
Personal information of individuals applying to work at the Group	Name, address, telephone number, age, sex, date of birth, email address, academic history, work history, qualifications, etc.	•Executing recruitment activities and providing applicants with information •Selecting new employees •Managing prospective employees	Chifure Group 1
Employee personal information (including employees who have left the Group)	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Contact as required by business operations •Human resources management •Various procedures such as paying salaries and procedures related to welfare and social insurance •Human resources related matters such as analyzing turnover rates and employee resignations	Chifure Group 1
Shareholder personal information	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Exercising voting rights and fulfilling obligations in accordance with laws and regulations •Providing information in accordance with the shareholder’s position •Management of shares and shareholders such as creating data required by laws and regulations	Chifure Group 4
Business partner personal information	Name, company name, position, assigned department, address, telephone number, age, sex, date of birth, email address, etc	•Contact and the handling of matters as required by business operations	Chifure Group 1
Personal information of civil servants, including representatives of supervisory agencies	Name, position, assigned department, address, telephone number, age, sex, date of birth, email address, etc.	•Acquiring necessary permissions •Reporting matters such as accidents and product recalls •Contact and information collection as required by business operations	Chifure Group 1
Personal information of individuals using childcare facilities	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Registering children at childcare facilities •Contact as required by business operations	Chifure Group 4
Personal information acquired through the sports business	Name, address, telephone number, age, sex, date of birth, email address, etc.	•Selling tickets and goods •Developing tickets, goods, events, etc. •Notifying customers of tickets, goods, events, etc. •Responding to enquiries, requests, and other matters	Chifure Group 3

*The Chifure Groups shown in the table above are as follows.
Chifure Group 1: Chifure Holdings Corporation, Chifure Corporation, Azalea Corporation, and Elfen Sports Club Inc.
Chifure Group 2: Chifure Holdings Corporation, Chifure Corporation, and Azalea Corporation
Chifure Group 3: Chifure Holdings Corporation and Elfen Sports Club Inc.
Chifure Group 4: Chifure Holdings Corporation

3)Party Responsible for Managing Shared Personal Information
Chifure Holdings Corporation

5. Entrustment of Personal Information

The Group occasionally needs to entrust personal information to subcontractors. In these cases, we select subcontractors who we recognize as able to appropriately manage personal information and implement proper management. This includes having them sign an agreement regarding the appropriate management and secure storage of personal information.

6. Cookies

This site uses cookies to monitor browsing statistics so that we can improve the site and offer even greater convenience to customers. Cookies are digital files sent by the site to a user’s computer so that it can recognize when the user is accessing the site. Information gathered by cookies is not covered under the definition of a user’s personal information. Users can disable these cookies using the settings of their preferred web browser. Please understand that disabling cookies may result in certain parts of the site becoming inaccessible. As methods for enabling and disabling cookies vary according to the web browser used, please check your browser’s help function or other sources for details.

7. Updates to the Privacy Policy

In accordance with Group regulations, the Group may update all or parts of our Privacy Policy and matters concerning the handling of personal information without prior warning.

8. Disclosure, Revision, and Deletion of Personal Information

In the event that you wish to have personal information disclosed, revised, deleted, or the like, please use the contact information below. The Group will respond to a reasonable extent and within a reasonable period of time once we have established that the information is relevant to you in accordance with measures to stop the leaking of information to third parties and the like.

Contact Us

Chifure Holdings Corporation (Personal Information Officer)
Zenkoku Fujin Kaikan/Chifure Building, 1-17-14, Shibuya, Shibuya-ku, Tokyo 150-0002 Japan